As a Top Three Finisher among small businesses, Cecilian embraces the connection between employee satisfaction and customer success
NEW HOPE, Pa., Aug. 7, 2023 – Cecilian Partners, an industry-leading proptech firm providing end-to-end digital solutions for homebuilders and land developers, has ranked #2 overall among small businesses in the Philadelphia Business Journal’s 2023 Best Places to Work awards.
Founded in 2019, Cecilian Partners inspires its team to go above and beyond for their customers, their partners, and each other. Co-founders John Cecilian, Jr. and Philip Worland believe that unique technology isn’t the core driver of the firm’s success — it’s the passion and innovation of a diverse team working together to change an industry.
What employees say
The Best Places to Work program measures a range of workplace factors in employees’ experience, with company rankings based on an independent survey conducted by Quantum Workplace. The survey measures each company’s culture, from compensation and benefits to trust in senior leadership.
For Cecilian Partners, the survey reinforced the positive impact of Cecilian and Worland’s leadership approach. Here are some highlights:
- 100% of Cecilian’s team members rated themselves as “highly engaged.”
- 100% agreed that they are recognized for their contributions.
- The top 2 words used to describe the work environment were “collaborative” and “supportive.”
- 100% believe the firm’s senior leaders value people as their most important resource.
Keys to customer success
Allison Charette, a Customer Success Advocate, noted three areas where the firm shines. “Having a strong belief in the importance of customer success, and genuinely wanting your customers to be in the best hands, can set a company apart. Cecilian Partners has expressed how important that is from Day 1,” Charette said. “Plus, they not only care about and value their employees; they also create teams that work incredibly well together.”
She added, “From my experience, it seems rare to find a company that is truly good at all three of those things!”
Cecilian Partners’ culture fosters open communication, where every employee has a voice. In addition, the company intentionally hires people from different backgrounds to ensure a diversity of perspectives. A dedicated role, Head of People and Culture, helps the team understand how different people engage with the world, to ensure everyone can communicate comfortably both internally and externally.
A team poised for growth
Diana Calheiros, another Customer Success Advocate, also highlighted the firm’s customer-centric focus. “One of the many reasons I love working at Cecilian Partners is that our clients’ experience truly comes first,” Calheiros said. “Cultivating long-term relationships with new and existing clients is what sets us apart — and never losing sight of what’s important!”
The success of this approach is borne out in both financial success and client loyalty. Cecilian has tripled its revenue in the last 12 months, far outpacing the typical growth rate for early-stage SaaS companies, while its client base has seen exponential growth with zero churn on the core enterprise platform, the XO.
Luke Decker, Senior Lead Map Engineer, has enjoyed being part of the company’s success. ”It has been nothing short of a privilege and a pleasure to watch Cecilian Partners grow and flourish over these past few years,” said Decker. “Not enough can be said in regard to the incredible leadership, co-founders, and working environment Cecilian has become. I cannot wait to see where Cecilian Partners goes next, onwards, and upwards with the XO!”
The complete 2023 Best Places to Work list is published in the July 28–August 3 issue of the Philadelphia Business Journal.
For more information on Cecilian Partners, please visit https://cecilianpartners.com/.
About Cecilian Partners
Since 2019, Cecilian Partners has sought to bridge the digital divide between homebuilders, community developers, and home buyers with its patented technology platform. The firm’s property development software, 3D mapping technology, and data management solutions simplify the complexities of placemaking for builders and developers while offering interactive experiences that transform the home buying experience. Cecilian Partners collaborates with land developers and homebuilders across the U.S. who aspire to modernize their digital footprint and ease everyday pain points associated with building and buying homes. For more information, visit cecilianpartners.com or our Linkedin Company Page.