Customer ExperienceFeatured Why Customer Loyalty Matters: Rethinking How We Engage with Homebuyers Customer loyalty isn’t a term most developers associate with homebuying. After all, homes are high-ticket,…Cecilian Partners12/24/2022
Customer ExperienceFeaturedTechnology Technology is Taking Over in 2022 The homebuilding industry is entrenched in a digital pivot, seeking new approaches to influence homebuyers…John Cecilian, Jr.12/17/2021
Customer Experience Why 1 of Every 3 Home Buyers Cries During the Process. And the sheer volume of studies and think pieces with titles like "Customer Experience: The…Phil Worland04/16/2020
Customer Experience The “Loneliness Epidemic” Is About To Get Disrupted… Seeing A Silver Lining. We are quarantined to our home, which almost sounds ironic to think that being home…John Cecilian, Jr.03/22/2020
Customer Experience Changing The Consumer Experience in MPCs. Over the last month, I’ve had numerous conversations with former clients and industry partners about…Debra Wyatte02/18/2020
Customer Experience How to Make PropTech Work For You Our lessons learned for how to make PropTech work for you. We’ve learned four practical…John Cecilian, Jr.09/13/2019
Customer Experience 3 New PropTech Business Models The biggest “disruption” that technology brings to an industry isn’t functionality, it’s where the money…John Cecilian, Jr.09/06/2019
Customer Experience PropTech is Changing How Developers and Home Builders Operate Proptech is changing how developers and home builders operate. Not only will proptech change how…John Cecilian, Jr.09/03/2019
Customer Experience PropTech is Changing How People Find, Buy, and Live in New Homes It’s complicated to explore, the marketing is impersonal, the buying experience is incredibly long and…John Cecilian, Jr.09/01/2019
Customer Experience Digital Technology is Coming for Real Estate A huge market ($1.5T+, roughly 3x total ecommerce market!), a broken customer experience, and legacy…John Cecilian, Jr.08/28/2019