Customer Experience Transforming The BUY – Making It Easy And Simple To Actually Purchase A Home Fun Stat: 86% of customers will pay more for a better customer experience – Oracle…John Cecilian, Jr.07/26/2019
Customer Experience Digitizing The New Home Purchase Search This is not a coincidence, since improvements in CX have been tied to revenue growth…John Cecilian, Jr.07/03/2019
Customer Experience Customer Experience In Master Planned Communities Retail, software, consumer goods, even B2B businesses – every company is trying to deliver a…John Cecilian, Jr.06/21/2019
CustomerCustomer Experience Great Customer Experience Part 2 In Part 1 of "Great Customer Experience" I discussed the focus of the sales team…John Cecilian, Jr.03/27/2019
Customer Experience Great Customer Experience Part 1 This time of year always brings me back to being a kid, and shopping with…John Cecilian, Jr.03/25/2019
Customer Journey Stop Selling the House, Start Selling the Home There have been a "string of disappointing housing market data points, including a surprise decline in…John Cecilian, Jr.12/04/2018