Customer Experience PropTech is Changing How Developers and Home Builders Operate Proptech is changing how developers and home builders operate. Not only will proptech change how…John Cecilian, Jr.09/03/2019
Customer Experience PropTech is Changing How People Find, Buy, and Live in New Homes It’s complicated to explore, the marketing is impersonal, the buying experience is incredibly long and…John Cecilian, Jr.09/01/2019
Customer Experience Digital Technology is Coming for Real Estate A huge market ($1.5T+, roughly 3x total ecommerce market!), a broken customer experience, and legacy…John Cecilian, Jr.08/28/2019
Customer Experience Unlocking Value through Resident Loyalty in Master Planned Communities We have all seen countless statistics and read numerous reports about the financial benefits of…John Cecilian, Jr.08/21/2019
Customer Experience Transforming The BUY – Making It Easy And Simple To Actually Purchase A Home Fun Stat: 86% of customers will pay more for a better customer experience – Oracle…John Cecilian, Jr.07/26/2019
Customer Experience Digitizing The New Home Purchase Search This is not a coincidence, since improvements in CX have been tied to revenue growth…John Cecilian, Jr.07/03/2019
Customer Experience Customer Experience In Master Planned Communities Retail, software, consumer goods, even B2B businesses – every company is trying to deliver a…John Cecilian, Jr.06/21/2019
CustomerCustomer Experience Great Customer Experience Part 2 In Part 1 of "Great Customer Experience" I discussed the focus of the sales team…John Cecilian, Jr.03/27/2019
Customer Experience Great Customer Experience Part 1 This time of year always brings me back to being a kid, and shopping with…John Cecilian, Jr.03/25/2019
Customer Journey Stop Selling the House, Start Selling the Home There have been a "string of disappointing housing market data points, including a surprise decline in…John Cecilian, Jr.12/04/2018