What we do for you?

Human-centered consulting. Transformative technology.
We do both.

Consulting

We partner with you to understand and transform the customer experience of buying and living in a new home, train and optimize your teams, and better utilize your current technology stack.

Technology

We have created a bespoke real estate software platform that simplifies the management of community development and unifies data to enable a better home-buying experience & more efficient operations.

What principles guide our work?

We orient everything we do around the customer.

Customer Centric

We believe successful businesses orient everything they do around repeatedly and consistently delighting their customers. Every product, service, and decision must drive a powerful customer outcome, and that framing underpins every piece of work that we do.

Cross Industry

Blurring industry lines and liquid customer expectations mean “how we’ve always done it” isn’t good enough. We look outside traditional industry lines and take the best of what’s happening in retail, technology, travel & hospitality, and make it relevant for real estate.

Iterative

We test critical assumptions, prove value, learn from failure, and iteratively design and adjust so when we implement and scale, it’s done with confidence founded on evidence (and probably materially different from our original plan).

What's it like to work with us?

Your success is our success. That’s how we work, and what you should expect.

COLLABORATIVE

There is no Cecilian “black box” – we work with you to get the right answer, sitting together to co-create the solution and plan the journey, setting the foundation for a mutually beneficial partnership.

Practical

We distill visionary strategy into meaningful, pragmatic recommendations for action. If you can’t put it into action, we consider it a failure. We make sure you get far more than powerpoints and good ideas, we build partnerships based on realized success.

Value Focused

We never lose sight of business value. Whether that’s a long term strategic play that requires investment, short-term cash, or a fundamentally new business model, we work to understand what you value and index our work around achieving those goals.

News & Insight

We think, therefore, we write.

Customer Journey

Stop Selling the House, Start Selling the Home

There have been a "string of disappointing housing market data points, including a surprise decline in…
Customer Experience

Great Customer Experience Part 1

This time of year always brings me back to being a kid, and shopping with…
Customer

Great Customer Experience Part 2

In Part 1 of "Great Customer Experience" I discussed the focus of the sales team…