John Cecilian, Jr. 0 Customer Experience 08/28/2019 Digital Technology is Coming for Real Estate A huge market ($1.5T+, roughly 3x total ecommerce market!), a broken customer experience, and legacy…Read More
John Cecilian, Jr. 0 Customer Experience 08/21/2019 Unlocking Value through Resident Loyalty in Master Planned Communities We have all seen countless statistics and read numerous reports about the financial benefits of…Read More
John Cecilian, Jr. 0 Customer Experience 07/26/2019 Transforming The BUY – Making It Easy And Simple To Actually Purchase A Home Fun Stat: 86% of customers will pay more for a better customer experience – Oracle…Read More
John Cecilian, Jr. 0 Customer Experience 07/03/2019 Digitizing The New Home Purchase Search This is not a coincidence, since improvements in CX have been tied to revenue growth…Read More
John Cecilian, Jr. 0 Customer Experience 06/21/2019 Customer Experience In Master Planned Communities Retail, software, consumer goods, even B2B businesses – every company is trying to deliver a…Read More
John Cecilian, Jr. 0 CustomerCustomer Experience 03/27/2019 Great Customer Experience Part 2 In Part 1 of "Great Customer Experience" I discussed the focus of the sales team…Read More
John Cecilian, Jr. 0 Customer Experience 03/25/2019 Great Customer Experience Part 1 This time of year always brings me back to being a kid, and shopping with…Read More
John Cecilian, Jr. 0 Customer Journey 12/04/2018 Stop Selling the House, Start Selling the Home There have been a "string of disappointing housing market data points, including a surprise decline in…Read More