Insights - Cecilian Partners

Embrace Smart Technology, Now.

John Cecilian

Customer Experience

07/26/2019

Fun Stat: 86% of customers will pay more for a better customer experience – Oracle…

John Cecilian

Customer Experience

07/03/2019

This is not a coincidence, since improvements in CX have been tied to revenue growth…

John Cecilian

Customer Experience

06/21/2019

Retail, software, consumer goods, even B2B businesses – every company is trying to deliver a…

John Cecilian

Customer Customer Experience

03/27/2019

In Part 1 of "Great Customer Experience" I discussed the focus of the sales team…

John Cecilian

Customer Experience

03/25/2019

This time of year always brings me back to being a kid, and shopping with…

John Cecilian

Customer Journey

12/04/2018

There have been a "string of disappointing housing market data points, including a surprise decline in…