John Cecilian, Jr. 0 Customer Experience 09/01/2019 PropTech is Changing How People Find, Buy, and Live in New Homes It’s complicated to explore, the marketing is impersonal, the buying experience is incredibly long and…Read More
John Cecilian, Jr. 0 Customer Experience 08/28/2019 Digital Technology is Coming for Real Estate A huge market ($1.5T+, roughly 3x total ecommerce market!), a broken customer experience, and legacy…Read More
John Cecilian, Jr. 0 Customer Experience 08/21/2019 Unlocking Value through Resident Loyalty in Master Planned Communities We have all seen countless statistics and read numerous reports about the financial benefits of…Read More
John Cecilian, Jr. 0 Customer Experience 07/26/2019 Transforming The BUY – Making It Easy And Simple To Actually Purchase A Home Fun Stat: 86% of customers will pay more for a better customer experience – Oracle…Read More
John Cecilian, Jr. 0 Customer Experience 07/03/2019 Digitizing The New Home Purchase Search This is not a coincidence, since improvements in CX have been tied to revenue growth…Read More
John Cecilian, Jr. 0 Customer Experience 06/21/2019 Customer Experience In Master Planned Communities Retail, software, consumer goods, even B2B businesses – every company is trying to deliver a…Read More
John Cecilian, Jr. 0 CustomerCustomer Experience 03/27/2019 Great Customer Experience Part 2 In Part 1 of "Great Customer Experience" I discussed the focus of the sales team…Read More
John Cecilian, Jr. 0 Customer Experience 03/25/2019 Great Customer Experience Part 1 This time of year always brings me back to being a kid, and shopping with…Read More
John Cecilian, Jr. 0 Customer Journey 12/04/2018 Stop Selling the House, Start Selling the Home There have been a "string of disappointing housing market data points, including a surprise decline in…Read More